Frequently
Asked
Questions

Anyone can order. MDSupplies is open to healthcare facilities, clinics, care teams, organizations, businesses, and individual customers. Most products are available for direct online ordering with no credentials required. A small number of regulated items may require professional verification at checkout — you'll be prompted if that applies to your order.

Orders are processed through trusted medical supply partners, with shipping details and options provided at checkout.

Shipping rates and availability depend on the vendor and your order details. All options and costs are shown at checkout before you place your order.

We do not bill insurance directly. However, we provide itemized invoices and order documentation that many customers use for insurance reimbursement claims.

Most products do not require a prescription and can be sold directly to licensed healthcare facilities. Certain regulated items may require valid professional credentials, which you will be prompted to provide at checkout.

Because we partner with multiple vendors and manufacturers, return policies vary by product. All returns are subject to the return policy of the respective vendor and/or manufacturer that supplies the item. To view the applicable return policy, please visit the product listing page and select the Returns tab. Return Authorization Required All return requests must be submitted to and approved by the applicable vendor and/or manufacturer before any item is returned. If a Return Goods Authorization (RGA) number is required by the vendor or manufacturer, it must be obtained prior to shipping the item back. Any item returned without the required approval and/or a valid RGA number (when applicable) may be refused by the vendor or manufacturer. In these cases, the return will not be accepted, and no refund, credit, or exchange will be issued. Return eligibility, return timeframes, restocking fees, shipping responsibilities, and other return requirements vary by vendor and manufacturer. We encourage you to review the product-specific return policy before placing your order. If you have any questions or need assistance initiating a return, please contact our customer support team before sending your item back.

Absolutely. Every product is sourced directly from the manufacturer or an authorized distributor. We carry only genuine, FDA-compliant medical supplies backed by full manufacturer warranties.

Once your order ships you'll receive a tracking confirmation email. You can also log into your account and view real-time status under 'My Orders.'

Our support team is available Monday–Friday, 8AM–6PM EST. Email support@mdsupplies.com or use the contact form.